Arch Amenities Group

General Manager - Corporate Fitness

Posted Date 5 months ago(12/14/2021 4:10 PM)
Region/City
Chicago, IL
State
Illinois
Compensation
$45,000 Base plus Training Commissions
Position Type
Fitness
FT/PT
Full-Time
# of Openings
1
ID
2021-10247

Overview

Arch Amenities Group, the world's leading spa and fitness and management firm, is seeking a General Manager for a Corporate fitness facility in Chicago, IL. The General Manager manages and oversees the daily operations and programming of the facility.

 

 

Responsibilities

  • The General Manager supervises staff and acts as the Manager on Duty

  • Develops a comprehensive standard facility operations manual, including written policies and procedures for all facility services, administration, and maintenance using the WTS International operations template.
  • Develops, through use of a template, a monthly and yearly management report outlining key facility statistics and a summary of daily operations.  Also reports any current or future concerns and, with Operations Director’s approval, forwards recommended changes to the client.
  • Submits all paperwork and financial reporting, including payroll, in accordance with WTS International policy.
  • Ensures accurate facility maintenance procedures and checklists through routine preventative maintenance and repair.
  • Maintains a monthly inventory of supplies, equipment, and or products.
  • Writes articles or press releases for the facility, when applicable.
  • Conducts on-going training/educational programs for department. Holds team meetings on a regular schedule.
  • Ensures appropriate facility supervisory coverage through use of a Manager on Duty (MOD) system.  Ensures fiscal responsibility through efficient scheduling of facility and, when necessary, makes changes to stay within budgetary guidelines.
  • Assesses all employees’ progress continually; coaches employees with positive reinforcement, and disciplines, when necessary, fairly and consistently; participates in annual performance evaluations, and, when necessary, assists in the termination process.
  • Provides excellent customer service and monitors guest feedback through the use of comment cards and other customer care techniques.  Supervises and follows up on guest requests and comments.
  • Ensures facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
  • Directs and oversees all facility operations to ensure achievement of sales and retention goals, business objectives and facility profitability.
  • Attends all management functions and meetings associated with client.
  • Develops annual strategic plan highlighting targeted operational, marketing, programming, customer service and financial objectives.
  • Recommends and develops marketing strategies to include planning/coordinating promotions, facility activities and effective advertising.
  • Maintains cooperation and teamwork throughout the facility, placing a high emphasis on client service and satisfaction.
  • Identifies, evaluates, and resolves problems in a timely manner, utilizing innovative ideas and sound judgment.
  • Develops and implements systematic membership programs that targets new members, general memberships, and infrequent users.
  • Ensure compliance with all state licensing and health requirements.
  • Other duties as assigned

Qualifications

  • Bachelor’s degree in health, fitness or business management field
  • Minimum of 2 years supervisory experience in a large multi-amenity facility
  • Certification from a nationally recognized agency such as ACE, AFFA, ASCM, NSCA, and NSPA
  • Strategic planning, membership marketing and sales, employee supervision and training, fitness/health promotion, programming, and financial management skills
  • Light Work: Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move light objects.
  • This position required the ability to sit, stand, walk, climb, bend, balance, stoop, kneel, crouch, reach, push, pull, and lift.
  • This position will require the following physical requirements:  fingering, grasping, seeing, visual acuity (near and far) and hearing.
  • The employee will be required to operate the following tools: golf clubs, computer, calculator or inventory control devices.
  • Hazards include extreme temperatures and wet and humid conditions. This position will involve working with chemicals, detergents and cleaners and mechanical equipment.
  • Must be able to operate motorized equipment
  • Must be able to lift 45-pound weight plates
  • Employee may occasionally lift and/or move up to 75 pounds
  • Excellent customer service skills
  • Efficient, well organized, and able to handle a variety of duties simultaneously
  • Professional manner, discretion, and appearance
  • Excellent verbal and written skills
  • Energetic, enthusiastic and motivational
  • Effective leadership skills and strong work ethic
  • Personal Training and or certifications associated with the industry are highly desirable 
  • Proficient in appropriate computer skills and office equipment
  • Ability to stand for long periods of time
  • Awareness of proper body mechanics to prevent injury
  • This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
  • The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms
  • Available to work nights, weekends, and holidays

Facility/Job Highlights

Arch Amenities Group is an equal opportunity employer dedicated to maintaining a diverse and inclusive workforce.  

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